Fankar (“we”, “us”, “our”) operates fankarofficial.com. This policy explains what information we collect, how we use it and how we protect it. By using our website or placing an order, you agree to this policy.

1. Information We Collect

• Order details: your name, phone number, email address, and delivery address
• Account details: if you create an account, your login details and order history
• Communications: messages or emails you send us
• Technical data: device type, browser, IP address and pages visited, collected through cookies and similar tools
• Newsletter: your email address, if you subscribe to “Stay in the Loop”

2. Payment Information

Card payments are processed by the secure payment gateway of Meezan Bank Limited. We do not see, collect or store your card number, expiry date or CVV. We only receive confirmation of whether your payment succeeded.

3. How We Use Your Information

• To process, confirm, deliver and support your orders
• To contact you about your order, exchanges or damage claims
• To prevent fraud and verify suspicious orders
• To send updates and offers, only if you have subscribed, and you can unsubscribe at any time
• To improve our website, products and service
• To meet legal and regulatory requirements

4. Who We Share Your Information With

We do not sell your personal data. We share it only with:

• Courier companies, to deliver your parcel (name, phone, address)
• Our payment gateway and bank, to complete your payment
• Service providers that help run our website, email or analytics
• Authorities, where required by law

5. Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but parts of the website may not work properly. Third-party tools such as embedded videos or social media (for example Instagram) may set their own cookies.

6. Data Retention

We keep your information only as long as needed to fulfil orders, handle returns, meet legal and accounting requirements and resolve disputes.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, loss or misuse. No method of online transmission is completely secure, so we cannot guarantee absolute security.

8. Your Rights

You may ask us to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information, except where we must keep it for legal or accounting reasons
• Stop sending you marketing messages

To make a request, email info@fankarofficial.com.

9. Children

Our website is not intended for children under 18 without a parent or guardian’s permission. We do not knowingly collect data from children.

10. Third-Party Links

Our website may link to other sites, such as Instagram. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy from time to time. The latest version is always posted on this page with its date.

12. Contact Us

Fankar
Email: info@fankarofficial.com